The excellence of Crewestone's support is in part due to quality engineering and forward-thinking engineering staff. All products are tested prior to any field deployment from the perspective of both integration into the existing environment and long-term customer support. Prior to deployment, our highly skilled engineering design team develops an SOP for support services with emphasis on remote support capability.
Whether it's a complete end-to-end solution or a streamed event, Crewestone is ready to be your partner in visual communications.
Our Business Services include:
Strategic Planning & Consulting
Our consultants guide your organization in the exploration of new business models, technologies and applications. Following an audit and analysis of your company objectives, we will provide a comprehensive report explaining how expanding and/or deploying visual communications will help you work more efficiently. In addition, we will make recommendations based on best current practices.
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Video Conferencing Network Design Services
Our experts are well trained on the full range of visual communication technologies and individual products. Utilizing these skills, our professionals will design a visual communications solution which specifically meets your individual needs. We can also customize your network management system to manage your visual communications configuration.
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Training
Through our customer education segment, we offer a breadth of visual communication training solutions and general education as well as customized sessions based on your deployed solution.
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Procurement
Based on either a Crewestone designed solution or your own product specifications; we can procure best-in-class products as required for your visual communications installation. Our relationships with suppliers ensure you receive the products in a timely matter, at the right price.
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Staging
Before we install product at your location, our engineers test the interoperability of each product at our staging facility. Following a successful test, your products will be repackaged with the appropriate cables and components and shipped directly to your location.
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Integration/Implementation
Our visual communications and networking experts will install your complete solution, integrating all the new components as well as any existing components. Once your visual communication solution is installed and running, we will train both you and your staff on how to effectively utilize and manage your new equipment.
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Maintenance
We offer three levels of comprehensive maintenance services: Standard, Enhanced and Premier. These programs include telephone and on-site support, hardware replacement, software updates and user training. We can also provide custom maintenance plans on request.
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On-site Support
Crewestone provides on-site visual communication engineers to meet your day-to-day maintenance requirements. These engineers can supplement your current staff or assume complete responsibility for your visual communication solution. They are available for both short and long term projects.
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Program Management
Once the appropriate solution is identified, a Crewestone Project Manager is assigned to your project. This single point of contact will manage implementation of the project from start to finish, monitoring each task and providing schedule status reports throughout the process .
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Massive Deployments
Utilizing our technology experts within Crewestone and within our network of consultants and strategic partners, we are able to manage large-scale deployment of any visual communication solution. These professionals are well trained in a wide range of technologies and specific products.
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Remote Support
Crewestone has an extensive field force, touching every county of Virginia as well as up and down the East Coast, enabling us to rapidly mobilize personnel and equipment in support of customer sites. From our Corporate Headquarters in Hampton, Virginia, we are able to deploy staff to Central Virginia, Southside Virginia, Eastern Virginia, and North Carolina. Crewestone maintains a fully staffed and technically compatible Richmond regional office from which engineering and support staff can be mobilized to Southwest Virginia, the Shenandoah Valley, Northern Virginia, and the Metro DC area, Crewestone also maintains numerous remote offices throughout the United States.
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Best Practices Engineering
Crewestone's years of lessons learned supporting mission critical visual collaboration systems within NASA have been incorporated into best business practices at the core of our engineering and operational excellence as a full services visual communications provider.
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